PRIVACY POLICY

HospoHero Pty Ltd t/a Bali.Love

We Respect Your Privacy

HospoHero Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and users of our website and app. This policy outlines how we collect, use, disclose, and protect your personal information.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, where applicable, the EU General Data Protection Regulation (GDPR).

“Personal information” refers to information that can identify you as an individual, such as your name, email address, identification number, or other information that can directly or indirectly identify you.

For further information about this Privacy Policy, you can contact us in writing at:
4 Baytown Close, Barwon Heads, Victoria 3227, Australia.

1. What Personal Information We Collect

HospoHero Pty Ltd may collect and store personal information that you provide to us, such as:

  • Your name, phone number, address, and email address to send updates, provide information, and process product or service orders.

  • Financial or credit card information for transactions.

  • Information submitted when you provide feedback, participate in surveys or promotions, or contact our customer support team.

  • Any other information you provide during your interaction with us.

2. How We Collect Your Personal Information

We collect personal information through:

  • Your direct interaction with us (electronically or in person).

  • Your use of our website and app.

  • Business transactions and interactions.

We may also receive information from third parties. If we do, we will handle it in accordance with this Privacy Policy.

By providing your personal information, you consent to its collection and use as outlined in this policy.

3. How We Use Your Personal Information

Your personal information may be used for purposes including, but not limited to:

  • Providing products and services.

  • Managing and improving our business operations.

  • Researching and developing new products or services.

  • Communicating updates, promotions, and other relevant information via email, phone, SMS, or mail.

  • Investigating complaints or resolving disputes.

If you choose not to provide your personal information, we may be unable to offer certain products, services, or website features.

We may disclose your personal information to comply with legal obligations, respond to law enforcement requests, or in the event of a business sale or change in ownership.

4. Disclosure of Your Personal Information

We may disclose your personal information to:

  • Employees, officers, insurers, professional advisers, agents, suppliers, and subcontractors.

  • Third parties as required for legal compliance or business operations.

All disclosed personal information will be protected as outlined in this Privacy Policy.

5. GDPR Compliance (EU Residents)

HospoHero Pty Ltd complies with the GDPR to ensure fairness, transparency, and lawful data processing for EU residents.

Under the GDPR, you have rights including:

  • Access: Request a free copy of your personal information.

  • Correction: Correct inaccuracies in your personal information.

  • Deletion: Request the deletion of your personal information (“right to be forgotten”).

  • Restriction: Restrict processing of your data.

  • Portability: Retain and reuse your personal information.

  • Objection: Object to the use of your data, including for automated decision-making.

To exercise your rights, contact us at tom@bali.love. We may require identity verification before processing your request.

6. Hosting and International Data Transfers

Personal information may be stored, processed, or transferred between countries where we or our partners operate, including the USA, Singapore, and Indonesia. We ensure such transfers comply with legal data protection safeguards, such as binding corporate rules or standard contractual clauses.

7. Security of Your Personal Information

We are committed to protecting your information from unauthorized access, misuse, or disclosure. Measures include physical, electronic, and managerial safeguards.

However, data transmission over the internet carries inherent risks, and we cannot guarantee absolute security.

8. Data Deletion Policy

We are committed to providing users with a clear and straightforward way to request the deletion of their personal data, in compliance with applicable privacy laws and platform requirements.

How to Request Data Deletion

Users can request the deletion of their personal data by following these steps:

  1. Email Request:
    Send an email to tom@bali.love with the subject line: “Data Deletion Request.”

  2. Information Required:
    In your email, please include:

    • Your full name.

    • The email address or account associated with our services.

    • A brief description of the data you wish to have deleted.

  3. Verification Process:
    To ensure your data is protected, we may request verification of your identity (e.g., confirmation via email or providing additional information related to your account).

  4. Processing Your Request:

    • Once we have verified your request, we will delete your data from our systems within 30 days, unless retention is required for legal or contractual purposes.

    • If your data is stored in backups, it may take additional time to ensure complete deletion.

Exceptions to Data Deletion

Certain data may not be deleted immediately if:

  • It is required for legal or regulatory purposes.

  • It is necessary for resolving disputes or enforcing agreements.

9. Access to Your Personal Information

You may request details of the personal information we hold about you. Contact us at tom@bali.love if you believe any information is inaccurate, outdated, or incomplete.

We reserve the right to refuse access in certain circumstances, as permitted by applicable law.

10. Complaints About Privacy

If you have a complaint about how we handle your privacy, contact us at tom@bali.love. We take all complaints seriously and will respond promptly.

11. Cookies

Our website may use cookies to enhance your browsing experience, analyze traffic, and serve relevant advertisements. You can disable cookies in your browser settings, but this may affect website functionality.

12. Third-Party Links

Our website may contain links to external websites. HospoHero Pty Ltd is not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Changes will take effect immediately upon being posted on our website. Check back regularly for updates.